Support
If Exa had a mission statement then it would be based around its support services. Many ISP´s claim customer service is a priority, for us it is no claim, customer service and support is the basis of which the company was formed, and the reason it continues to grow.
We have a very simple ethos at Exa, if a customer needs help, then help them there and then.
How does an ISP that does not use a call centre overseas sound?
How about one that does not operate an automated phone and queuing system, but one who answers phone calls by a real person within 15 seconds (well we try, and to be honest often answer them in much less) during our normal support hours of 8am to 8pm Monday to Friday and 10am to 4pm Saturday, Sunday and Bank Holidays.
We also have real technicians who help you out with your technical support queries, not people who read off of a script, this team WILL be able to help you on all of your Exa services queries, no automated ticketing system, no being passed between ten different departments before help arrives.
Every customer large or small is assigned an account manager when they become an Exa customer who you can contact directly whenever you need, but if they are on holiday (and yes we allow them some time off sometimes) the rest of the team will be able to help you straight away.
