Service Status
Any issues that are currently affecting any of our services or our network will be listed here.
if your problem is directly related to these current statuses then you do not need to contact us, we are already devoting our resources to fixing the problem ASAP.
DSL Connectivity
Sat May 12 08:23:13 2012
We are seeing a problem communicating with BT in Manchester that has resulted in a large number of customer DSL connections losing connectivity this morning at around 08:10.
Our engineers are currently looking into the problem and updates will be posted as soon as we have more information
Sat May 12 09:00:21 2012
This appears to be the same fault that AAISP are reporting
http://status.aaisp.net.uk/apost.cgi?incident=1505
Sat May 12 09:11:06 2012
BT are investigating the issue. We do not currently have an ETA but will continue to post updates as further information becomes available
Sat May 12 09:40:37 2012
We are informed that the problem has been traced to faulty hardware within BT's network.
They are arranging a replacement for the affected piece of equipment and we have been advised that an update on their progress should be available in 2 hours
Sat May 12 09:47:52 2012
Other service providers are reporting the same problem.
www.plus.net/supportpages.html?a=2
Sat May 12 10:43:36 2012
We are now beginning to see users come back online
Sat May 12 11:03:29 2012
All customers should now be back online. Please try rebooting your DSL router if this is not the case and contact our support department on 0845 145 1234 if problems persist
