Acceptable use policy (AUP)

Web Space

1. The customer is restricted to the web space allocated depending on the account type. It is the customer's responsibility to ensure that his/her disk usage does not go over this limit.
2. The customer must not disclose his/her password to any third party.
3. The customer is not permitted to use any server-side cgi or other program other than those placed by Exa Networks into the main cgi-bin directory.
4. The customer is responsible for keeping backups of all his/her own data. Exa Networks will not be held responsible for loss of customer data for any reason.
5. The customer is responsible for ensuring that the data offered in their web space does not break any UK law or any law in the home country of the customer.
   Exa Networks reserves the right to remove a site under any of the following circumstances:
   1. The material is suspected to be illegal.
   2. The site gets an abnormally high number of hits
   3. The customer closes their account or the customer's account is suspended
   4. The presence of the site adversely affects in any way the ability of Exa Networks to provide its services to other customers.
   5. The customer must not resell his/her free web space.
   6. The use of a third party's products or services, including providing commercial links or adult verification systems, is prohibited.
   7. The customer must not promote his/her web space in such a way that he/she would breach this Policy, whether through Exa Networks or an alternative Internet Service Provider.
   8. Any content of an adult nature must contain a warning page as to the content of the site, which should be displayed prior to the viewing of any such adult content.

Email and Usenet

The customer must not use Exa Networks's service for any of the following purposes

1. Initiating or propagating 'chain' email or 'pyramid' emails
2. Sending bulk or unsolicited emails, especially of a commercial nature
3. Using their Exa Networks account as a mail drop for responses for any of the above
1. The customer must not email a person after they have specifically requested that you do not mail them. This applies to any automated mail system you employ.
2. The customer must not send email or post articles with headers modified in such a way as to disguise the true source of such mail or article. It is the customer's responsibility to ensure that a real email address is present and obvious to a human.
3. The customer must not post articles of a commercial nature to groups, which are inappropriate to the subject of the article. This covers 'spamming'.
4. The customer must not use the service to post articles, which contravene the charter of the group to which the posts are made. This includes binary attachments being posted to non-binary newsgroups.
5. The customer must ensure that his or her equipment cannot be used to relay mail for a third party.

Internet Relay Chat (IRC)

It is the customer's responsibility to respect and obey the rules of the IRC server to which they are connected. The policies of the server can usually be found by typing /motd while connected to the server.

Miscellaneous

1. The customer must not use their account for the purpose of obtaining unauthorised access to any computer or service.
2. The customer is responsible at all times for use of the account, whether through the customer or through third parties.
3. Exa Networks reserves the right to remove any news articles or web sites which might be held to be defamatory at it's sole discretion.
4. Customers on the unlimited accounts must not, via tunnelling, use of proxies, or by any other means, attempt to avoid the service restrictions imposed on account type.

Breaches

1. Following a breach of the AUP, Exa Networks will take any action it considers to be appropriate up to and including closure of the account without notice. All breaches will be reviewed on a case-by-case basis.
2. Following suspension of a customer's account, the customer must send a letter to Exa Networks undertaking not to breach this Policy on a subsequent occasion before the account will be reinstated.
3. Exa Networks does not allow credits or refunds for any outages resulting from a suspension or deletion of an account under this Policy.

Any breaches of this Policy should be reported to abuse@exa-networks.co.uk and the entire posting, together with the full headers, should be forwarded. Although it is not always possible to respond to each abuse report, all complaints will be investigated thoroughly.

Exa Networks reserves the right to modify or amend this Policy at any time